About Us

Queensland Community Care Network

Learn About Us

Since 1990, we’ve been developing programs that help volunteers contribute to the aged care community and most importantly, help put a smile on an older person’s face. Living in aged care can be lonelier than most people realise. Imagine if you could no longer drive to visit family… if you didn’t have friends to pop in for a cuppa. Life would be very lonely.

With QCCN, our range of programs aim to eliminate older people feeling secluded while in residential care, or that enable them to stay in their own home longer. To do this, we connect volunteers with older people so they can develop long lasting, meaningful friendships.

Our Mission

Our mission is to develop and provide a range of community based support to individuals and their carers – giving them a variety of options to enhance their quality of life. Our programs enable integration, promote independence, are innovative and flexible.

Our Vision

A community where every individual feels seen, supported, and connected — free from loneliness and isolation.

Our Values

Empathy – We seek to understand the lived experience of those we support and those who care for them.

Compassion – We approach all people with kindness and emotional presence, especially those who feel alone.

Caring – We act with genuine concern, building relationships that support wellbeing.

Proactivity – We don’t wait to be asked. We respond early, take initiative, and remove barriers.

Inclusion – We value people of all backgrounds and create space for every voice and story.

Connection – We believe that human connection is essential to quality of life, and we work to strengthen it every day.

Meet the Team

Kieran Mawdsley

Executive Officer

Kieran first joined the Queensland Community Care Network in 2007 as a volunteer assisting in the office. With a passion for building human connection and a deep belief in the power of the Aged Care Volunteer Visitors Scheme, Kieran’s dedication soon led to a role as a Community Development Officer — matching volunteer visitors with older people living in care homes across Queensland.

Today, Kieran is the Executive Officer of QCCN and serves as the Queensland National Working Group Member for the ACVVS. In his role as Executive Officer, Kieran leads the QCCN team and oversees the delivery of QCCN's programs.

Through the National Working Group, Kieran actively engages with ACVVS providers throughout Queensland, helping them connect with aged care recipients in need of companionship, and supporting volunteer recruitment. He also manages referrals, outreach and works closely with the Department of Health to improve the program and resolve any emerging issues.

What drives Kieran most is hearing the stories — from families, aged care staff, and volunteers — about the friendships formed and the lives brightened through the program. Helping the ACVVS grow and thrive continues to be a personal mission, rooted in the belief that no one in aged care should feel alone.

If you're outside of QCCN's funded regions and would like to learn how the ACVVS can support your residents, Kieran can connect you with an ACVVS provider in your area.

Email Kieran

Suzanne Walker

Senior Community Development Officer

Starting her career in aged care in 2011, Suzanne was working as part of a small team in a boutique nursing agency in Brisbane City. Suzanne’s first major project saw her provide both professional and social support to Registered Nurses newly arrived to the country. This role provided a wonderful combination of both working alongside management teams within care facilities and creating community connections for her clients. She witnessed firsthand the important role of volunteers within the industry and embarked on a personal mission to make a difference.

She simultaneously studied her Certificate IV in Volunteer Management whilst volunteering as a Volunteer Visitor in a care home through QLD Community Care Network. When a role for a Community Development Officer at QCCN became available, she jumped at the opportunity – and, has been a part of their team since February 2015. Suzanne loves to see the friendships develop between both volunteer and resident, and understands just how important the Aged Care Volunteer Visitor Scheme is to so many in care.

Suzanne has come full circle in this program, from being a Volunteer Visitor herself to now being the Senior Community Development Officer in the team. She has helped to create and nurture many long-term, ongoing friendships as a result of the ACVVS. She loves connecting with volunteers and guiding them through their journey. Equally, she enjoys feeling like part of the team with the many different care homes she works with. Suzanne also manages The 100+ Club, a free social club for Centenarians.

Email Suzanne

Jordana Manser

Community Development Officer

Beginning her career in aged care as a Lifestyle Coordinator, Jordana spent over a decade creating meaningful moments for residents through personalised engagement and care. Her experience working closely with older people gave her a deep understanding of just how much joy and emotional support Volunteer Visitors can bring to those living in care homes.

From shared stories to warm smiles and simple conversations, Jordana witnessed firsthand how even the smallest gestures can make a lasting impact. Her passion for building genuine connections led her to the Queensland Community Care Network, where she now works as a Community Development Officer.

In her role, Jordana is committed to nurturing and expanding the Volunteer Visitors program. She understands the program’s unique ability to enrich not only the lives of residents, but also the volunteers and lifestyle staff who support them.

Email Jordana

Rebecca Smith

Rural Support Officer

Rebecca has been a dedicated part of the Queensland Community Care Network team for over 14 years, bringing warmth, commitment, and deep community insight to her role as Rural Suport Officer. Living in a rural community herself, she understands the unique challenges faced by older Australians in regional areas — where services are fewer and isolation can feel greater.

Rebecca is responsible for facilitating the Volunteer Visitors program across Western Queensland, supporting communities in areas such as Dalby and Roma. With a strong belief in the power of connection and community spirit, she has made it her mission to build meaningful local networks that support and uplift those in aged care.

Through the program, she works to ensure residents in rural areas feel seen, supported, and valued. Rebecca finds great fulfilment in helping to foster relationships that bring joy and companionship to people who need it most — and she continues to be a driving force behind QCCN’s commitment to reaching communities near and far.

Email Rebecca

Let us help you

Are you caring for a resident who could benefit from more social connection? We’re here to support you. Our trained volunteer visitors can offer companionship, conversation, and emotional wellbeing to aged care residents who are feeling isolated or lonely. The service is free, safe, and thoughtfully matched to suit each individual. Whether you’re ready to refer a resident or just want to talk through how it works, we’d love to hear from you.

QCCN

QCCN (Queensland Community Care Network) is a not-for-profit organisation that delivers the Aged Care Volunteer Visitors Scheme (ACVVS) across South East and South West Queensland, including the Sunshine Coast, Brisbane, Logan, Ipswich, Gold Coast, Dalby, Roma, St George, and Charleville. We are dedicated to improving the lives of older Australians through meaningful social connections and community engagement.

Contact

PO Box 235, Clontarf Beach, QLD, 4019

(07) 3062 7426

The Aged Care Volunteer Visitors Scheme is Funded by the Department of Health